Terms and Conditions

Terms and Conditions

Effective Date: [Insert Launch Date Here]


Welcome to Oktakem Trading! These Terms and Conditions (“Terms”) govern the use of our products and services provided by Oktakem Trading, a pool care and chemical solutions company based in the Philippines. By using our website, products, and services, you agree to these Terms. Please read them carefully before making any purchase or using our services.

1. General Provisions

1.1 Company Information
Oktakem Trading is a registered company in the Philippines specializing in pool care products, services, and chemical solutions. All products and services offered are subject to these Terms.

1.2 Acceptance of Terms
By purchasing or using our products and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, along with any other policies or guidelines referenced herein.

2. Products and Services

2.1 Product Availability
Oktakem Trading makes every effort to provide accurate and up-to-date product availability. However, we cannot guarantee that the products will always be in stock or available for purchase. We reserve the right to cancel or modify any order if a product becomes unavailable.

2.2 Pricing
All prices listed on our website or in promotional materials are in Philippine Peso (PHP) unless otherwise stated. Prices are subject to change without prior notice and are final at the time of purchase.

2.3 Product Description
We strive to ensure that all products and services are accurately described. However, we do not guarantee that the descriptions or images provided on the website are error-free.

3. Orders and Payment

3.1 Order Process
Once an order is placed through our website or via other authorized platforms, you will receive a confirmation email or message. Orders are processed once payment is received and confirmed.

3.2 Payment Methods
We accept various payment methods, including bank transfers, credit/debit cards, and other secure payment gateways. Payments must be made in full before shipment of products or provision of services.

3.3 Billing Information
You agree to provide accurate, complete, and up-to-date billing information for your orders. In the event of a billing error or dispute, we may suspend or cancel the order.

4. Shipping and Delivery

4.1 Shipping Policy
Oktakem Trading offers delivery within the Philippines. Shipping fees are calculated based on your delivery address and the weight or size of the items ordered.

4.2 Delivery Times
Delivery times may vary depending on your location. We make every effort to deliver products in a timely manner, but we are not responsible for delays caused by factors beyond our control, including natural disasters or carrier delays.

4.3 Inspection Upon Receipt
Upon receiving your order, please inspect the items carefully. If there are any discrepancies or damages, please contact our customer service team immediately.

5. Returns and Refunds

5.1 Return Policy
We offer a return policy for products that are defective or damaged during delivery. Returns are accepted within 7 days of receiving the product, provided the product is unused and in its original packaging.

5.2 Refund Process
If your return is accepted, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account.

5.3 Non-refundable Items
Certain items, such as consumables, opened products, or items not in resalable condition, are not eligible for return or refund.

6. User Responsibilities

6.1 Use of Products
You are responsible for using our products and services in accordance with the instructions provided. Misuse or improper handling of chemicals or pool equipment can lead to safety hazards, and Oktakem Trading will not be held responsible for any accidents or damages caused.

6.2 Compliance with Laws
You agree to comply with all local laws and regulations related to the use, storage, and disposal of pool chemicals and related products.

7. Limitation of Liability

7.1 Indemnification
You agree to indemnify and hold Oktakem Trading harmless from any claims, losses, damages, or expenses (including legal fees) arising out of your use of our products and services.

7.2 Limitation of Liability
To the maximum extent permitted by law, Oktakem Trading’s liability is limited to the amount paid for the product or service in question. We are not responsible for any indirect, incidental, or consequential damages.

8. Privacy and Data Protection

8.1 Personal Information
We respect your privacy and will collect and use your personal information only as necessary to process your orders, improve our services, and communicate with you. For more details, please refer to our Privacy Policy.

9. Termination

Oktakem Trading reserves the right to terminate or suspend your access to our website and services, in whole or in part, for any reason, including but not limited to violation of these Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from these Terms shall be resolved in the appropriate courts in the Philippines.

10. Changes to Terms

Oktakem Trading reserves the right to modify, update, or change these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our services after any changes constitutes acceptance of the modified Terms.

Contact Information

If you have any questions about these Terms, please contact us at:
Email: oktakemtrading@gmail.com
Phone: 0966-739-0661
Address: 105 Mt. Natib St. San Jose Caloocan City, PH

By using our products and services, you agree to abide by these Terms and Conditions.

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